Shipping & Digital Delivery Policy

Last Updated: March 13, 2026

1. Strictly Digital Goods & Services

Noor ILM Academy, operating under the legal entity Anmol Verma ("Company," "We," "Us," or "Our"), is a purely digital Ed-Tech platform. We specialize in the sale and distribution of digital educational materials, including downloadable PDF guides, recorded video lectures, audio files, and virtual 1-on-1 mentorship sessions. We do not sell, manufacture, or distribute any physical products. Therefore, no physical shipping or traditional delivery methods are applicable to any purchase made on our platform (noorilacademy.online).

2. Instant Delivery Mechanism

Upon the successful authorization and capture of your payment via our integrated payment gateways (Razorpay/Cashfree), our automated systems instantly provision your digital goods. Delivery is executed entirely electronically through the following methods:

  • Email Delivery: A confirmation email containing direct, secure download links for PDFs or audio/video files will be sent to the email address provided during checkout.
  • Account Dashboard Access: For recorded courses and comprehensive bundles, login credentials will be automatically generated and emailed to you, granting immediate access to our secure Learning Management System (LMS).
  • Virtual Mentorship Links: For 1-on-1 mentorship tiers, you will receive an automated booking link and subsequent video conferencing (e.g., Zoom/Google Meet) access details via email and WhatsApp.

3. Delivery Timelines

Because our delivery infrastructure is fully automated, the standard delivery time for all digital products is instantaneous (typically within 1 to 5 minutes of payment confirmation). In rare instances of server latency or payment gateway delays, digital delivery may take up to 24 hours. If you do not receive your digital access within this timeframe, it is categorized as a technical delay rather than a shipping delay.

4. Failed Delivery & Technical Support

If you have successfully completed a payment but have not received your digital goods or access credentials, please check your spam, junk, or promotional email folders. If the deliverables remain missing, this is strictly a technical issue. Customers are required to contact our digital support team immediately at support@noorilacademy.online with their transaction ID. We guarantee a manual override and provisioning of your digital assets within 48 hours of ticket submission.

5. Geographic Restrictions

As a provider of digital content, Noor ILM Academy delivers products globally via the internet. There are no geographical shipping boundaries or shipping fees. However, the user is solely responsible for ensuring that accessing our digital content complies with their local regional laws and internet regulations. All transactions are processed under the jurisdiction of Hardoi, Uttar Pradesh, India.